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Masks Order FAQ

Masks Order FAQ

How long will Order Processing take?

Orders typically take up to 1 business day to process before they are delivered out. This excludes weekends and holidays. During the holidays, processing time may take up to 5 days.

In the situation where order contains item(s) that are out of stock, orders will take up to 3 business days to process before they are delivered out.



When will my order arrive?

Delivery typically takes 2 to 3 business days (not including weekends). We are not able to expedite delivery beyond this time frame. If you have not received your package after 2-3 business days, please contact us at 6338 1755 or enquiries@cerebral.com.sg and provide the recipient’s name and order number to confirm the status of your order.



What happen if you are not around to receive the item?

Our delivery agents will pass the item to the receptionist/colleagues/friends/family members to receive the item.

If the location does not allow receipt of item on behalf of recipient, the item will be returned to our office.

In such a situation, we will contact you to pick-up the item from our office on another date.

There will be a re-delivery charge of $4.90 if you would like us to arrange another trip.



Can I track my order?

You can drop us an email at enquiries@cerebral.com.sg with your order number and we will be happy to assist you with an update of the shipping status.



May I make changes to my Order or Shipping Address?

We usually process orders on the same day they are placed. Should you need to make any change to your order, please contact us at 6338 1755 ASAP and we will do our best to accommodate the change request.



Additional Dispatch & Delivery Information

Your order should usually be dispatched within 24 hours of being placed unless it is placed over a weekend or on a public holiday. If this is the case, it will be dispatched on the next business day.




By purchasing from Cerebral Pte Ltd, you accept these terms and conditions.